FAQ
I won! Now how do I get my prize?
Slide into our DM's
Did you win coins, dedication-, or battle points? These will be added to your account shortly!
Won a cash prize? Send us a DM at @citylegendsofficial on Instagram. Don't forget to mention in which challenge or tournament you participated, and to send us your PayPal details!
Cash prize
Cash prizes may take up to 30 days to be wired into your PayPal account.
We are not responsible nor do we compensate fees from PayPal or third party transaction costs.
Merch prizes and shipping
We will arrange the shipping personally through DM on Instagram. In order to receive your package as quickly as possible, make sure to give your shipping details correctly! Merch prizes may take longer because of postal services or third party suppliers.
Where can I download CityLegends?
You can download CityLegends here or in the App Store and Google Play Store.
How do I change my skill in CityLegends?
You can change your skill by following the next steps:
1. Go to the feed page (bottom right corner)
2. Click the three dots on the top right
3. Choose "edit profile"
4. Scroll down, change your skill and click "Apply"
Done!
How do I change my skill in CityLegends?
You can change what skill you see by following the next steps:
1. Go to the feed page (bottom right corner)
2. Go to "Skills Filter" by clicking the icon top left
3. Choose the skill(s) of your liking
4. Click on "Apply"
Done!
What are battle points?
Battle Points are earned by winning 1v1 battles, challenges, and tournaments. The more Battle Points you earn, the higher your Battle Rank becomes.
Winning a 1v1 battle gives you 15-30 Battle Points, depending on youropponent’s rank.
- Your first-ever battle win rewards you with 100 Battle Points, allowing you to reach Bronze Battle Rank 2 and join tournaments immediately.
- Tournaments can also earn you extra points:
+20 Battle Points for passing the qualifying round
+1 Battle Point per 10 votes on your performance
-30 Battle Points if you fail to upload a required clip ("no show")
What are battle ranks?
Battle Ranks are levels you can achieve by collecting Battle Points. You earn a higher Battle Rank by winning 1v1 battles, challenges & tournaments. You need to be Bronze II to join tournaments.
How do I submit ideas for features for the app?
Use our in-app reporting function. Feedback and community input is always welcome!
How can I delete a clip?
Currently you can only delete clips that are not participating in a Tournament or 1 vs 1 Battle. Clips can only be deleted after requesting a deletion. This might take some time.
- Clips in Tournaments can't be deleted
- Clips in 1 vs 1 Battles can't be deleted
How do I report false information about a spot?
Use the in-app reporting function. We’ll take action ASAP.
How do I report users or clips?
Use the in-app reporting function. We’ll take action ASAP.
How do I report bugs?
Use our in-app reporting function. Feedback and bug reporting is most welcome!
Clip Advice
No reposts
Don't upload the same clip twice.
No edits
We like to see the raw, unedited experience. Unless stated otherwise. Music is fine!
One line or trick
Show off with one sick trick or line.
+/- 20 sec
Keep it short, keep it sharp.
How can I own a spot in CityLegends?
You can own a spot by uploading your content on a certain spot. If you gather the most likes on your video, you own that spot!
What are coins?
Coins are a special currency within the app. They can be spent on exclusive rewards, such as merch and vouchers - or in the future, access to premium features and competitions. They’re your way to unlock more from the app experience! Coins are tied to your account, can’t be exchanged for real money, but they do give you real value inside the app.
How can i gather coins?
Win a contest
Gather coins by winning contest in the app. Join a tournament or challenge, show your skills and get yourself some coins! The amount you'll win is dependable on the contest you're competing in.
Buy in shop
Not enough coins to buy that sick shirt in the shop? You can also buy coins in the shop. Bigger bundle = better deal!
More coming soon...
can I trade coins for real cash?
Nope, that's not possible. But you can buy items in our shop with coins, so you can use them like cash!
How long does it take for coins to be credited to my account?
Coins will be credited directly! Or at most 10 seconds ;).
Can i still win cash?
Yes, you can! We'll still host challenges with partners and brands, in which you can win cash prizes.
currency in the shop
Vouchers
The vouchers in the shop will mostly be offered in euro's, but they are usable for everyone unless stated otherwise!
Merch
Our merch is offered in euro's as well, and also usable for everyone. The currency will change automatically to yours, unless stated otherwise.
vouchers
The vouchers in the shop will mostly be offered in euro's, but they are usable for everyone unless stated otherwise! All vouchers are digital. You will receive an email with the code once you bought a voucher in the shop.
Troubleshooting
Haven't received your code? Send us a screenshot of your purchase and we'll check in our backend what went wrong!
Expiration date
Whether vouchers have an expiration date depends on the supplier the voucher is from.
merch Shipping
Shipping costs will be covered at your own expense. We offer free shipping on orders above €65.
We do not ship to the following countries:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Return policy merch
We use Printful's on demand fulfillment for our merchandise, which means your item will be printed once you order it. Therefore, it is not possible to return your item, unless damaged or misprinted. Any claims for misprinted/damaged/defective items must be submitted within 30 days after you have received your order. The return address is the Printful facility. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please notify us when one of these problems occurs.
Check Printful's return policy for more information.
How do 1 vs 1 Battles work?
Battles are a chance to show off your skill and climb the rankings. You start of with creating a battle or joining one:
Create your own:
- Click on the plus sign on the bottom of your screen.
- Select “create”.
- Select “create battle”.
- Upload a clip and wait for an opponent to join. Opponents get 7 days to join your battle. If after 7 days nobody joined, the battle will be erased.
Join an existing battle:
- Go to the battle tab.
- Pick a battle with an empty slot. Make sure you join a 1 vs 1 Battle that matches your main skill.
- Upload a clip of you doing a trick. Check 'General FAQ > Clip Advice' if you're not sure what to upload, or if your upload fails.
After the battle starts:
- You get 3 days to collect votes.
- Clip with the most likes wins the battle.
- Same amount of votes? Then the player with the most dedication points wins the battle. Same amount of dedication points? Then the player with the oldest account wins. (This never happened before.)
How long does a battle last?
After creating a battle, it's joinable for 7 days. If nobody joins, the battle will be automatically deleted after 7 days.
If an opponent joins, the battle will last for 24 hours.
Tournament battle vs regular battle?
A tournament consists of several rounds with user battles. These battles can be voted on to progress in the tournament and win prizes. Tournament battles might also have judge voting enabled. A regular battle is a single battle that is not linked to anything.
What happens if there is a tie in a battle?
Both participants get the same number of battle points.
What about battle ranks?
Winning battles earns you battle points. The more battle points you get, the higher your battle rank becomes. In the future you will be automatically matched with someone who has the same battlerank as you.
How do i share my battle with my friends?
Click the share button in the top right of your battle and share it with your friends!
Clip Advice
No reposts
Don't upload the same clip twice.
No edits
We like to see the raw, unedited experience. Unless stated otherwise. Music is fine!
One line or trick
Show off with one sick trick or line.
+/- 20 sec
Keep it short, keep it sharp.
How does a tournament work?
You have 7 days to upload a clip in the qualification round. Clips with most likes fill the knock-out phase rounds.Knockouts last 3 or 4 rounds depending on the amount of people in the tournament. You have 3 days to upload a clip and 4 days to vote.Not uploading a clip results in a loss of 30 battlepoints
How does voting work after the qualification rounds?
During the knock-out phase the community decides the winner and can vote for their favourite clip.
What if there's a jury?
Depending on the tournament there might be a fixed set of judges. Two judges can cast their vote on each knock-out battle and together they amount for 3/4rd of the total votes.For instance: Even tho the community voted for clip nr 1, if the two judges votes on clip nr 2, clip nr 2 wins.
How do I claim my prize?
Did you win coins, dedication-, or battle points? These will be added to your account shortly!
Did you win money or merch? Send us a DM at @citylegendsofficial on Instagram. Don't forget to mention in which challenge or tournament you participated, and to send us your PayPal details!
Disclaimer: You need a valid bank number for us to transfer the prize. We'll send you one message and one reminder. Haven't claimed your prize after 3 months? The prize will then be added to our Street Fund to fund community projects.
What if somebody is cheating or does something suspicious?
We take this very seriously. Use our contact form on the website or us the in-app reporting function. We will take immediate action.
What if I don't upload?
Not uploading results in a loss of 30 battle points. It'll also be shown on the battle card in the tournament so you'll be shunned by the community. Shame on you! ;)
Clip Advice
No reposts
Don't upload the same clip twice.
No edits
We like to see the raw, unedited experience. Unless stated otherwise. Music is fine!
One line or trick
Show off with one sick trick or line.
+/- 20 sec
Keep it short, keep it sharp.
What are challenges?
Challenges are competitions where users can upload one clip to gather as many likes as possible before the end time. Depending on the type of challenge 1-3 users win coins or cash.
Where can i find the challenges in CityLegends?
You can find them in the battle tab.
How long does a challenge run?
Challenges can run anywhere from 1 to 60 days. Usually challenges run 30 days.
How can I win a challenge?
Gather the most likes on your clip and you'll win the challenge!
How do I claim my prize?
Did you win coins, dedication-, or battle points? These will be added to your account shortly!
Did you win money or merch? Send us a DM at @citylegendsofficial on Instagram. Don't forget to mention in which challenge or tournament you participated, and to send us your PayPal details!
Disclaimer: You need a valid bank number for us to transfer the prize. We'll send you one message and one reminder. Haven't claimed your prize after 3 months? The prize will then be added to our Street Fund to fund community projects.
Clip Advice
No reposts
Try using a new clip every time you take part. People recognize reposts, which get significant less likes than fresh clips.
No edits
Some people love edits, some people hate them. Since not everybody is related to Steven Spielberg, edits can be messy. Therefore our advice is to edit your clips as little as possible. Cutting long run ups, sure. But try not to trigger epileptic attacks.
One line or trick
Better to spread your tricks over more clips than all in one. Why? Doing to much tricks in a clip can confuse your audience. This will result in less likes then expected.
+/- 20 sec
Keep the length of your clips around 20 seconds. This will get you more votes and less time to upload.
What is an ambassador?
An ambassador is a brand loyal user that has heart for their sport. They receive stickers, merch and are regularly promoted on our Instagram. In turn they promote us, give us feedback, new idea's and help us become the biggest street community.
How do I become an ambassador?
Be active in our app, have a heart for your sport and make sure to let us know. We'll assess every individual for ambassadorship potential.
Battle Ranks
Battle Ranks are levels you can achieve by collecting Battle Points. Battle Points are earned by winning 1 vs. 1 Battles, participating in Tournaments or Challenges. Your Battle Rank determines which Tournaments or Challenges you can participate in. It also influences the amount of Battle Points you get from a 1 vs 1 Battle. Battling a lower level Battle Rank than yours gets you less Battle Points then winning from somebody with a higher Battle Rank. Check 'Battle Points' to see how many Battle Points you can win or lose.
Battle Points
Battle Points are earned in CityLegends with "Battle Activities." 1 vs 1 Battles, Tournaments and Challenges, for example. By earning Battle Points, you eventually become a higher Battle Rank.
In 1 vs 1 Battles, your Battle Rank determines how many Battle Points you earn relative to your opponent's Battle Rank.
Lower Battle Rank
Result
Amount of Battle Points
Win
15
Tie
5
Loss
-15
Same Battle Rank
Result
Amount of Battle Points
Win
20
Tie
10
Loss
-10
Higher Battle Rank
Result
Amount of Battle Points
Win
30
Tie
15
Loss
-5
Bronze Battle Rank 1
Every player starts in Bronze Battle Rank 1. As a Bronze 1 player you can only join Bronze 1 Tournaments and Challenges.
Winning your first 1 vs 1 Battle will get you 100 Battle Points, enough to make it to Bronze 2.
Bronze Battle Rank 2
Reach Bronze Battle Rank 2 and you'll be able to join Bronze 2 activities like Bronze 2 Tournaments and Bronze 2 Challenges.
Battle Points in Tournaments
In addition to winning prizes, Tournaments also affect your Battle Points. For example, you get points if you pass the qualifying round, you lose points if you fail to upload one ("no show"), and the number of votes affect the total number of Battle Points you can get. Below is an overview:
Pass qualifications
+20 Battle Points
Win or lose in Battle Rounds
0
No show
-30 Battle Points
All tournament battles
+1 extra Battle Point per 10 votes
